Data Deletion Instructions

1. Disconnect a channel or integration

To revoke our access to a messaging channel or an e-commerce integration without deleting your platform account:

• Open the dashboard at https://negocia.sociosai.com and go to the channels and integrations settings.
• Find the channel or integration you want, such as WhatsApp, SMS, email or your store integration, and choose Disconnect.
• The authorisation is revoked immediately and the credentials are destroyed from our systems; no further messages are sent through that channel and no further data is received through that integration.

For WhatsApp, you can also revoke access directly in your WhatsApp Business account settings on Meta's platform.

2. Delete end customer data

Each end customer can be deleted individually from the dashboard. Deletion removes the contact data, the carts, the orders and the conversation history tied to that customer.

This applies equally to data received through e-commerce integrations and messaging channels: deleting the customer in the dashboard erases from our systems the data obtained through those sources.

If you need to keep a copy before deleting, export the data from the dashboard.

3. Delete your account and all data

From the dashboard: open the account Settings and use the deletion option. You will be asked to confirm, and deletion erases all workspace data: end customers, carts, orders, conversations, campaigns, integrations and settings.

By email: write to socio@sociosai.com from your registered address with the subject "Data deletion". We confirm your identity and process the request, including when it specifically concerns data processed through the WhatsApp Business API.

If you are a customer of a store that uses the platform, request deletion directly from that store, which is the controller of your data, or write to socio@sociosai.com: we will forward the request to the responsible merchant and support the deletion.

4. What happens next

After the subscription is cancelled or the trial period ends, account data is kept for 90 days to allow reactivation. Once a permanent deletion request is confirmed:

• Channel and integration authorisations are revoked and tokens destroyed immediately; the WhatsApp, SMS and email credentials and the connections to your store are removed.
• End customers, carts, orders, conversations, campaigns and all other workspace data are erased within 30 days.
• Backups still containing your data are overwritten within the retention cycle, up to 90 days.
• Active subscriptions are cancelled; any refund follows the Refund Policy.

5. What we have to keep

Some records are retained as a legal obligation, kept isolated and never used commercially:

• Application access logs for 6 months, or the longer period required by applicable law.
• Tax and billing documents for the period required by applicable tax law.
• Records needed to defend an ongoing administrative, judicial or arbitration proceeding.

6. Confirmation and deadlines

We acknowledge the request within 2 business days and send confirmation of completion within 15 days, extendable with justification where applicable law allows.

If you do not receive confirmation, write again to socio@sociosai.com.